Privacy Policy

AnyGrid (“we”, “us”, “our”) is operated by [ANYGRID LEGAL NAME], [ADDRESS].

Contact: privacy@anygrid.app.

Data Protection Officer (DPO): [DPO NAME / EMAIL].

EU representative (for GDPR): [IF APPLICABLE].

This policy applies to our websites, apps, and services including wallet, bookings, trip planner (AI), fleet portal, and partner portal. It covers personal data processed under DPDP (India) and GDPR (EU).

• Account & Identity: name, email, phone, fleet/company, role.
• Transactions: bookings, sessions, payments, refunds, credits, invoices.
• Device & Usage: device model, OS, app version, crash logs, cookies, IP.
• Location: with consent, for live routing/ETA and nearby chargers.
• Vehicle & Preferences: EV model, connector type, routing preferences.
• Support & Comms: messages, call recordings (if disclosed).
• Partners (CPO/OMC): OCPI/CSMS endpoints, settlement metadata.

• Provide services (bookings, wallet, routing, support) — Contract / Consent
• Payments & settlements — Contract / Legal obligation
• Safety, security, fraud prevention — Legitimate interests / Legal obligation
• Product analytics & service improvement — Legitimate interests / Consent (EU cookies)
• Marketing (opt-in, withdraw anytime) — Consent
• Legal compliance & disputes — Legal obligation / Legitimate interests

We keep data only as long as needed for service, tax/finance obligations (e.g., 7–10 years for invoices), or until consent is withdrawn where applicable.

We use vetted vendors for hosting, analytics, messaging, payments, support, and operations (including OCPI/CSMS integrations). We only share what’s necessary under agreements with confidentiality and security obligations.

We may transfer data internationally. Where required, we use safeguards such as SCCs, DPDP-compliant measures, and vendor due diligence.

• DPDP (India): right to access, correction, erasure, grievance redressal, and nominate.
• GDPR (EU): access, rectification, erasure, restrict, portability, object, and withdraw consent.

Exercise rights: privacy@anygrid.app. Supervisory authorities: [INDIA/COUNTRY DPA], EU DPAs.

Our service is not directed to children under applicable age thresholds. We do not knowingly collect children’s data.

We use technical & organizational measures including encryption in transit/at rest, access controls, monitoring, and incident response.

See our Cookie Notice. In the EU/EEA/UK, we only set non-essential cookies with consent.

Permissions are requested only to deliver features: location for nearby chargers & routing; NFC/camera to start sessions (tap/QR). You can disable them in system settings, but features may degrade.

DPO: [DPO EMAIL]. Email privacy@anygrid.app. Complaints: [INDIA DPA LINK]; EU: relevant DPA.

We’ll post updates with a new effective date; material changes will be highlighted in-app or via email.